Artificial intelligence (AI) advances and machine learning in household gadgets continue to gain grounds over usual mobile phone applications.
As smart as Apple Siri, Google Now, and Cortana are and they learn more every day. It’s the most intelligent cloud-based “personal assistant”. It can play music, answer questions, control smart-home devices, and help customers make Amazon purchases all through simple voice commands, thanks to its remarkably accurate natural language processing.
With the success of Amazon's Echo, now Google will release a similar product, Google Home, later in the year Apple is said to be looking to lanuch a connected speaker as well. The Echo speaker can turn on lights, access online music and answer queries by awaking the speaker by stating the word Alexa.
Amazon founder Jeff Bezos, whose company has a huge hit on its hand with the Echo connected speaker, said recently at the Code Conference
“it’s hard to overstate how big of an impact this will have on society over the next 20 years. It is big. It doesn’t mean phones are going to go away or that voice actions will replace screens. As long as people have eyes, they have screens.”
Human agents will still be needed to address more complicated customer inquiries for the foreseeable future, yet slowly but surely the machines are joining the contact support center team.
Recently MIT researchers have unveiled a major breakthrough in artificial intelligence: a low-power neural-network chip that consumes much less power than a mobile CPU. This means that smartphone-based AI tasks are much closer than you might think.